Shipping & Delivery Policy
Order Processing
Orders are normally processed within 1–3 business days after payment authorization and order confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays normally begin processing on the next business day.
Processing may take longer during busy periods, stock verification, or address checks. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Shipping Rates
For supported destinations, the following rates apply in USD:
- Orders from $0.00 to $44.99: $5.99 Fast Shipping
- Orders of $45.00 or more: Free Shipping
Available destinations, shipping options, and final charges are displayed at checkout. Review the final order total before payment.
Estimated Delivery
Estimated delivery is generally 5–15 business days after dispatch. Processing time is separate from shipping transit time.
Delivery estimates are not guarantees. Carrier operations, customs clearance, weather, holidays, remote destinations, and address issues may affect arrival.
Order Tracking
Tracking information will be sent when available using the contact information supplied with your order. Allow time for the carrier to scan the parcel and update its records.
Address Corrections
Provide a complete and accurate shipping address. If a correction is needed, contact service@darelna.com promptly with your order number and corrected details.
Changes cannot be guaranteed once fulfillment has begun or the parcel has been handed to the carrier.
Customs, Duties and Taxes
International shipments may be subject to duties, taxes, or local handling charges. Unless expressly included at checkout, these charges may be payable by the recipient.
Delayed or Missing Parcels
Contact us if tracking remains unchanged for an extended period, delivery is overdue, or a parcel marked as delivered cannot be located.
Include your order number, checkout email address, tracking number if available, and a description of the issue.
For parcels marked as delivered, also check with household members, building reception, and nearby safe delivery locations. We will review the available shipment information and explain the next steps.
Damaged, Incorrect or Incomplete Deliveries
Inspect your order upon arrival. Contact us promptly if an item is damaged, stained, incorrect, or missing.
Where applicable, include photographs of the affected item, packaging, shipping label, and relevant product label.
Retain the item and packaging while we review your request. Avoid washing, repairing, or altering an affected cap before contacting us.
Available resolutions will be reviewed under our Returns & Refunds Policy and applicable consumer rights.
Customer Support
Email:
service@darelna.com
Business Hours:
Monday to Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.
Response Time:
We typically respond within 1–3 business days.
Company Information
Langfang Chongyi Technology Co., Ltd.
Room 901, Unit 1, Building 2, Haide Garden, Anci District, Langfang, Hebei, China