Terms of Service

Darelna is operated by Langfang Chongyi Technology Co., Ltd.

Business address: Room 901, Unit 1, Building 2, Haide Garden, Anci District, Langfang, Hebei, China

Email: service@darelna.com

These Terms of Service apply to your use of darelna.com and purchases made through this website. Please read these terms together with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy before placing an order.

1. Use of Our Website

You agree to use this website for lawful purposes and provide accurate, current information when placing an order or contacting us. You must be legally able to enter into a purchase agreement under the laws applicable to you.

You must not use this website for fraudulent transactions, interfere with its operation, attempt to gain unauthorized access, or upload harmful code.

2. Product Information

Darelna offers caps and related accessories as described in individual product listings. Please review the listed size, fit, materials, adjustment details, and care instructions before purchasing.

Do not assume that every cap has the same fit, an adjustable closure, or particular protective features. Any material, performance, or protection claim applies only where expressly stated in the individual listing.

We aim to display products accurately. Colors and appearance may vary depending on your screen settings and lighting. This does not affect your rights if a product is defective or materially different from its description.

3. Prices and Payment

Unless otherwise indicated, prices are displayed in US dollars (USD). Available payment methods and applicable shipping charges are shown at checkout. Taxes or import charges may apply depending on the destination and will be handled as described at checkout or in our Shipping & Delivery Policy.

You authorize the payment associated with your order when you complete checkout. Please review the products, quantities, delivery address, and total amount before submitting payment.

Prices and promotions may change for future purchases. Changes do not alter the price of an order we have already accepted.

4. Orders and Availability

After you place an order, you may receive an automated confirmation acknowledging that we have received it. An acknowledgment does not guarantee that every item is available or that the order can be fulfilled.

If an item is unavailable, a material pricing or listing error occurs, or we cannot process an order because of payment or suspected fraud concerns, we may contact you for clarification or cancel the affected order. If we cancel an order after payment has been collected, we will refund the amount paid for the canceled items and any associated charges that no longer apply.

We will not charge an increased price or substitute a different product without your agreement.

5. Shipping and Delivery

Available destinations, shipping options, and charges are shown at checkout. Processing and delivery estimates are explained in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed arrival dates. Carrier delays, customs processing, weather, and address issues may affect delivery. Nothing in these terms removes any delivery rights or remedies available to you under applicable law.

You are responsible for providing a complete and accurate delivery address. If you notice an error, contact service@darelna.com promptly with your order number. Changes may no longer be possible once an order has been processed or dispatched.

6. Order Changes and Cancellations

To request a change or cancellation, email service@darelna.com as soon as possible. Include your order number and the requested change.

We will check whether the request can be accommodated based on the order’s processing status. A request is not confirmed until we acknowledge that it has been completed. If the order has already shipped, please refer to our Returns & Refunds Policy.

7. Returns, Damaged Items, and Refunds

Our Returns & Refunds Policy explains the 30-day return request window, eligibility requirements, return shipping responsibilities, and refund process. Please contact us before sending a return so we can provide the appropriate instructions.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and a description of the issue. Photos of the item and packaging can help us assess the problem. Please retain the item and packaging while we arrange a resolution.

Do not send returns to our business address unless our support team specifically instructs you to do so. Our return policy does not restrict mandatory consumer rights.

8. Product Use and Care

Use, adjust, store, and clean each cap according to its individual listing and any supplied care label. Do not force adjustment mechanisms or store caps in a way that crushes the crown or brim.

Do not assume a cap is suitable for machine washing, tumble drying, bleaching, or exposure to high heat unless its care instructions expressly permit it.

Caps are fashion accessories and are not helmets or protective headgear. Sun protection or other performance features should only be relied upon where expressly stated and supported in the individual product listing.

Damage caused by misuse, unauthorized alterations, unsuitable storage, or failure to follow appropriate care instructions may affect eligibility for a voluntary return. This does not exclude remedies for defective or misdescribed goods under applicable law.

9. Website Content and Intellectual Property

Website text, images, graphics, logos, and other content belong to Darelna or the relevant rights holders. You may view and use this content for personal shopping purposes.

Unless permitted by law or authorized by the relevant rights holder, you must not copy, republish, sell, or commercially exploit website content.

10. Third-Party Services

Payment processing, delivery, and certain website functions may involve third-party service providers. Their own terms and privacy notices may apply to your use of their services.

Our use of third-party providers does not remove our responsibilities to you as the seller under applicable law.

11. Privacy

Our Privacy Policy explains how we collect, use, and handle personal information connected with your use of this website and your orders. Please review it before submitting personal information.

Do not send passwords, full payment card details, or payment security codes to our customer support email.

12. Website Availability and Corrections

We aim to keep this website accurate and available, but temporary interruptions or errors may occur. We may update product information, correct errors, or carry out maintenance when necessary.

If an error affects an existing order, we will address it as described in these terms and in accordance with applicable law.

13. Liability and Consumer Rights

Each party’s responsibility for losses arising from a purchase or use of this website is subject to applicable law.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, or restricts mandatory rights relating to product quality, accurate descriptions, delivery, returns, refunds, or other consumer protections.

14. Changes to These Terms

We may update these terms by publishing a revised version on this page. Updated terms apply to future use of the website and future orders. The terms in effect when you place an order will apply to that order, unless a change is required by law or agreed with you.

15. Contact Us

For questions about these terms or an order, contact:

Langfang Chongyi Technology Co., Ltd.
Room 901, Unit 1, Building 2, Haide Garden, Anci District, Langfang, Hebei, China
Email: service@darelna.com

For order-related inquiries, please include your order number and the email address used at checkout.